What happens after you submit
Maritza Polanco at the front desk will call you within one business day. The call covers: insurance benefits check, scheduling the new-patient visit, and any clarification needed on the intake form. The records request to your prior practice is initiated the same day on your verbal authorization.
If you are seeking CCH-003 care and our current waitlist is more than you can wait, Maritza will work with you on a referral to one of the Hudson Valley behavioral health practices we know well; we maintain a small list at the front desk that we trust to refer to.
Things we will not ask on the intake form
We do not ask: how you would rate your last clinic on a five-star scale; whether you have a "primary goal" beyond the clinical reason you are coming in; whether you would like to opt into marketing emails. The form does not have those fields because we believe the form should be a clinical document, not a marketing one.
If the form does not work for you
You can call the front desk and complete the same questions on the phone. The form is not the only path. The phone is, in fact, the older path; we still answer it.